Frequently Asked Questions

FAQs about your visit

What is your Cancellation policy?

We value your time and we hope you do ours as well. Our office has a "no-show/late cancellation" policy. If you do not show for an appointment or you cancel/change the appointment within less than 24 hours, we will issue a $75 fee to you (per appointment). It's the kind of policy we hope we'll never have to use.

Can I fill my paperwork out online?

Yes! We will send you your paperwork via e-mail or text prior to your appointment. You can click the link below to download them and print if you would like to.

Online Forms

What if I am running late?

Call us! If you are running a little late, we try our best to keep your appointment or work you back into the schedule. In some cases, we may need to reschedule your appointment.

Do you offer same day appointments?

Yes! We offer same day care for emergencies and routine exams when available. Call one of our offices for availability.

How can I reschedule or cancel my appointment?

Please call the office as soon as possible and we can assist.

What should I bring to my eye exam appointment?

Your glasses or contact lenses, your insurance information, list of medications (prescription and/or over the counter) and paperwork (if it was not filled out online).

Should I bring my old glasses and contacts to the appointment, even if they aren’t working?

Yes! If you have glasses or contacts that are not working for you, we want to know what they are so we can figure out why they didn’t work (and so we don’t replicate the same issue)

Insurance and Payment FAQs

Do you take insurance?

We do participate with insurance. Please call the office directly as plans have a very large range of coverage and we can look at your insurance specifically.

Vision vs. Medical Coverage

Vision coverage typically includes routine eye exams, glasses, and contact lenses aimed at maintaining overall eye health and correcting refractive errors.

Medical coverage, on the other hand, addresses eye conditions and emergencies, such as infections, injuries, and diseases that require prompt medical attention.

While vision plans cover preventative care and eyewear, medical insurance is used for diagnosing and treating eye health issues that are more urgent or complex. Understanding the difference helps ensure you use the appropriate coverage for your specific eye care needs.

Out of Network Benefits

Out-of-network benefits allow you to visit any eye doctor, even if they aren't contracted with your vision plan. You pay the day of your appointment, submit your insurance's required paperwork and receipts and your insurance company reimburses you a certain amount based on your policy. The good news, you can absolutely still see us at FVCOR even if we are out of network with your vision insurance.

What is a health savings account (HSA)?

A Health Savings Account (HSA) is a tax-advantaged savings account that is used in conjunction with a high-deductible health plan (HDHP). HSAs were created to help individuals save money on healthcare costs and give them more control over their healthcare spending. Contributions to an HSA are tax-deductible, and the funds can be used to pay for qualified medical expenses, including those related to dry eye treatment. Unlike a Flexible Spending Account (FSA), unused HSA funds roll over from year to year, making it a great way to save for future healthcare expenses. HSAs are portable, meaning you can take it with you if you change jobs or retire.

What is a flexible spending account (FSA)?

A Flexible Spending Account (FSA) is a tax-advantaged savings account that is used to pay for eligible out-of-pocket healthcare expenses. With an FSA, you can set aside pre-tax dollars from your paycheck to cover qualified medical expenses, including dry eye treatment. FSA funds must be used by the end of the plan year or you risk losing the money. However, some plans offer a grace period or a carryover provision, allowing you to use the funds beyond the plan year. The funds in an FSA cannot be carried over from one year to the next, so it’s important to plan your contributions carefully. FSAs can help you save money on healthcare expenses while reducing your taxable income.

What is the 20/20 Concierge Care Membership Plan?

We created the 20/20 Concierge Care Membership Plan as a smarter alternative to vision insurance to help patients who are looking for a simpler, more flexible alternative to vision insurance.

CLICK LINK FOR MORE INFORMATION

What form of payments does FVCOR accept?

We accept credit or debit cards, HSA or FSA cards, checks, SunBit, and cash. If you need to make a payment, click here

Glasses and Contact Lens FAQs

When can I select eyeglass frames?

You can come by any time-no appointment needed! Our licensed opticians are available anytime to help you select your new eyewear when it is convenient for you. Most patients select their new frames before or after their eye exam the day of their appointment.

What is your warranty on glasses (our Wow Guarantee)?

We gladly unconditionally guarantee* our frames and lenses, even if the dog chews on them, against breakage of any kind for any reason for 12 months. We will repair or replace the frames and/or lenses with a co-payment of $25.00.

You’re also entitled to complimentary adjustments, nose pad replacements, tightening of screws along with basic frame alignment care.

* Guarantee may vary according to insurance, union, or vision care plan. Your guarantee does not cover loss or theft. Your guarantee does not cover Costa, Maui Jim, or Oakley. In the event you need to utilize your guarantee, you must return your old lenses and/or frames.

Do you fit contact lenses?

Whether you are new to contacts and are looking for the convenience of daily disposables or an experienced contact lens patient transitioning to the precision optics of multi-focals, our contact lens team will provide the care you need to determine the contacts that best match your lifestyle. We also have specialty contact lenses available including scleral lenses, ortho-k, and RPGs.

What if I've been told I'm difficult to fit in contacts?

Many patients who have struggled with contact lenses elsewhere find success with our specialty fitting expertise. We fit lenses for astigmatism, multifocal needs, dry eyes, and other challenging prescriptions.

What are some frame lines you carry?

Some of the frame lines we carry include: Kate Spade, Krewe, Ray Ban, Tom Ford, Oliver Peoples, Nike, ProDesign, Nautica, Maui Jim, Costa, RayBan, Longchamp, Oakley, WOO, META

What makes your optical department different?

Our optical department offers a carefully curated collection of designer eyewear, including prescription and non-prescription sunglasses. Our licensed opticians are available to help you select frames that fit your style, budget, lifestyle and vision needs. Working closely with our doctors, our opticians ensure that every pair of glasses is customized for optimal vision, comfort, and performance.

Our Office FAQs

Why choose FVCOR?

Our doctors at Family Vision Care of Richmond combine decades of clinical experience with advanced diagnostic technology to provide thorough, personalized eye care in a professional and friendly environment.

Where are you located?

Our office has 2 convenient locations in the Richmond area. In Short Pump, we have an office located in Innsbrook at 4114 Innslake Drive. In Ashland we are located at 301 N. Washington HWY #102.

What makes an eye exam at FVCOR different?

Our comprehensive eye exams go beyond updating your glasses prescription. We evaluate your vision, eye health, overall ocular wellness and screen for conditions such as dry eye, glaucoma, cataracts, macular degeneration, diabetic eye diseases and retinal abnormalities to name a few. We use advanced technology to give the best care to our patients. We stay up-to-date on the latest in managing dry eye, meibomian gland dysfunction, and myopia management.